Terms & Conditions

1.1 Clients must create an account with accurate contact and billing information.

1.2 Login credentials must be kept secure.

1.3 Bookings are confirmed only once processed in the system.

1.4 Alva Pilates may adjust schedules, substitute instructors, modify classes, or cancel classes at any time.

1.5 Class spots are limited and offered on a first-come, first-served basis.

2.1 Clients authorize Alva Pilates to charge their card on file for:

• Classes, memberships, and packages
• Late Cancel fees
• No-Show fees
• Retail purchases
• Any outstanding balances

2.2 Declined payments must be resolved promptly to retain booking privileges.

2.3 A valid payment method must remain on file at all times.

2.4 Alva Pilates reserves the right to suspend booking privileges, memberships, or access to services until all outstanding balances have been paid in full.

3.1 Memberships automatically renew on the selected billing cycle until canceled in accordance with the Membership Cancellation Policy.

3.2 Clients must submit a written cancellation request at least 30 days before the next billing date.

3.3 Cancellation requests submitted after payment has been processed will apply to the next billing cycle. Refunds are not provided for unused time.

3.4 Memberships may not be shared or transferred.

3.5 Any outstanding balances or fees must be resolved before cancellation takes effect.

3.6 Membership freezes or holds must be requested in writing and may be approved at the studio's discretion.

4.1 Clients must arrive on time. Arriving 10 or more minutes late may result in a No-Show and forfeiture of the reservation.

4.2 Grip socks may be required for safety and hygiene.

4.3 Clients agree to follow instructor guidance and use equipment safely.

4.4 Disrespectful, unsafe, abusive, or disruptive behavior may result in suspension or termination of booking privileges or studio access.

5.1 Clients must inform instructors of any injuries, medical considerations, or physical limitations before class.

5.2 Clients agree not to attend class if experiencing symptoms of a contagious illness or any condition that could pose a health or safety risk to others.

5.3 Alva Pilates may update health and safety protocols as needed.

7.1 Alva Pilates reserves the right to deny, suspend, or terminate access to classes, memberships, or studio services for violations of studio policies or for unsafe, disruptive, abusive, or inappropriate behavior.

7.2 Service may also be suspended if a valid payment method is not maintained or outstanding balances remain unpaid.

9.1 Alva Pilates reserves the right to update or revise these Terms & Conditions, pricing, memberships, policies, services, or studio offerings at any time.

9.2 Clients will be notified of any material changes using the contact information provided.

9.3 Continued use of the studio, website, mobile app, or booking platform constitutes acceptance of the updated Terms & Conditions.