Terms & Conditions

1.1 Clients must create an account with accurate contact and billing information.

1.2 Login credentials must be kept secure.

1.3 Bookings are confirmed only once processed in the system.

1.4 Alva Pilates may adjust schedules, substitute instructors, or modify classes at any time.

1.5 Class spots are limited and offered on a first-come, first-served basis.

2.1 Clients authorize Alva Pilates to charge their card on file for:

• Classes, memberships, packages
• Late Cancel fees
• No-Show fees
• Retail purchases
• Any outstanding balances

2.2 Declined payments must be resolved immediately to retain booking privileges.

2.3 A valid payment method must remain on file at all times.

3.1 Membership tiers require a minimum commitment from your start date: Essential and Core memberships require 3 months; Studio and Unlimited memberships require 6 months.

3.2 Memberships auto-renew on a recurring monthly billing cycle until canceled in accordance with these terms.

3.3 Clients must submit a written cancellation request at least 14 days before the requested cancellation date.

3.4 Cancellation before the end of the commitment period requires payment of the remaining balance of the contract.

3.5 Memberships may not be shared or transferred.

3.6 Any outstanding balances or fees must be resolved prior to cancellation taking effect.

3.7 Membership freezes or holds must be requested in writing with at least 14 days' notice and may be approved at the studio's discretion. Approved pause time is added to the end of the membership term; monthly payments are not prorated during a pause.

4.1 Clients must arrive on time; arriving 10+ minutes late may result in a No-Show.

4.2 Grip socks may be required for safety and hygiene.

4.3 Clients agree to follow instructor guidance and use equipment safely.

4.4 Disrespectful, unsafe, or disruptive behavior may result in loss of service privileges.

5.1 Clients must inform instructors of injuries, medical considerations, or limitations prior to class.

5.2 Clients agree not to attend class when unwell or posing a health risk.

5.3 Alva Pilates may update safety protocols as needed.

7.1 Alva Pilates may update policies, pricing, membership terms, or offerings at any time.

7.2 Clients will be notified of any material changes through the contact information provided.

7.3 Continued use of the studio, website, or booking platform confirms acceptance of updated Terms & Conditions.

8.1 Alva Pilates may deny access or service to any client who violates studio policies or engages in unsafe, disruptive, or inappropriate behavior.

8.2 Service may also be suspended if a valid payment method is not maintained.

10.1 Alva Pilates reserves the right to update or revise these Terms & Conditions at any time.

10.2 Clients will be notified of changes using the contact information provided.